Question 1

I have a question or request not covered by the website.  Is there any way I can get help?

Accepted Answer

While we've tried to cover every eventuality here on our website, there's always going to be something new and challenging to keep us on our toes.  In that case, feel free to give us a call at 623-931-1793 (8 a.m. - 5 p.m. MST Mon-Fri or 10 a.m. - 2 p.m. MST Sat) or email us at UniformUSA@aol.com (UniformUSA@aol.com)and we'll do our best to  help you.

Question 2

What forms of payment do you take?

Accepted Answer

We take credit cards, PayPal, and Collette's Uniform Co. gift cards at this time.  If you're using a gift card, when you check out, you'll select the gift card option in the box to the right, underneath the Order Summary, and input the gift card code. If your purchase is greater than the total on the gift card, just select the additional form of tender for payment.

And as always, if you have further questions, we can be reached at uniformusa@aol.com (uniformusa@aol.com)or 623-931-1793. Store hours are M-F 8 a.m. to 5 p.m. and Saturdays from 10 a.m. to 2 p.m.

Question 3

Do you have a brick and mortar store where I can go see products and try things on?

Accepted Answer

Indeed we do.  Our store is located at 5212 W. Camelback Rd. in Glendale, AZ. You're welcome to come in and try things on, ask questions, and make in-person purchases.  We're always happy to talk to our customers and hopefully assist them. Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.

Question 4

What are your store hours?

Accepted Answer

Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.

Question 5

The item I ordered doesn't fit.  What can I do to fix it?

Accepted Answer

If the item has been customized (e.g. a name embroidered on it or something similar), all sales are final.  However, if it hasn't been, you may be able to exchange it.  In order for an item to be returnable, it must be in saleable condition--not washed, not worn, with tags still on and any packaging it came with included--and within the 10 day window.  If those conditions have been met, it's just about letting us know and getting it back to us.

If you're close enough that you can come into our store at 5212 W. Camelback Rd. in Glendale, AZ, that's probably the best way to ensure you do get the right size, as pieces can be tried on at the store.  That also avoids having to deal with shipping and such.  If you can't make it to our shop, though, we can still help you.

First, call us at 623-931-1793 or email us at uniformusa@aol.com (uniformusa@aol.com)and let us know what the problem is.  Once that's done, ship the item and its packaging back to us at Collette's Uniforms, 5212 W. Camelback Rd., Glendale, AZ, 85301.  Please include the receipt or proof of purchase with the item. Once it's received, we will inspect it and contact you regarding the status of your exchange. Exchanges will be shipped as soon as possible after the item being exchanged is received.

Question 6

I have a hoody/sweater/jacket for my child. Can I get their name embroidered on it in case it gets lost?

Accepted Answer

You sure can! Just get the pieces to us and we'll get that taken care of.  Our guaranteed turnaround time for that is 24-48 hours (plus any shipping time, if applicable), and the charge for the name is $7.50 per piece.

Question 7

I'm not sure what items my child needs for their uniform.  Can you help me?

Accepted Answer

We'll certainly try.  Below is a link to the Dress Code websites for Hearn Academy.  Those are what we generally reference when we have questions about the dress code for any given school.  If they don't answer your questions, feel free to reach out to us.  You can email us at uniformusa@aol.com (uniformusa@aol.com)or call us at 623-931-1793.  If we can't answer your question, the next step is to contact the school directly.

Hearn Academy Dress Code (https://static.showit.co/file/WXyRv6aMSw2UHkRjLqtt-g/106969/harequired_uniform_dress_code.pdf)

Question 8

What are my shipping options?

Accepted Answer

We do have a storefront in Glendale, AZ, where items can be tried on and purchased or simply picked up, but we also understand that sometimes that's just not convenient. For that reason, we ship throughout the United States, generally via Fed Ex or USPS at a flat rate of $9.50 per order. In the case of our Hearn Academy customers, in addition to the flat rate shipping option, we do also offer free shipping to the school campus.

Basically, shipping is free when delivered to campus or picked up in store or $9.50 for shipping to all other locations. Note: For campus deliveries, failure to provide student's name, grade, teacher, and campus may cause your order to be delayed.

Question 9

I really like Brand X, but you sent me Brand Y. Can I exchange it for a Brand X item?

Accepted Answer

The short answer is, "Maybe." If you have a particular brand that we usually carry that you really like, we will always try to satisfy you. Unfortunately, because Colors A and B are super popular for school uniforms, we sell through those colors very quickly--as do the vendors from whom we get them.  So sometimes we have to sub in another brand to fill an order because waiting on a particular brand to come in can sometimes take a ridiculously long time.

We do our best to keep quality consistent, but we all have personal preferences that may not be satisfied with a sub item.  In that case, definitely reach out to us--via phone, email, or this website's messaging program--and we'll try to get you what you want.  And if you do have a brand you really like, feel free to message us after you place your order so we can take that into account as we're filling your order.